Privacy Policy
Effective date: 13 August 2026
This Privacy Policy describes how GLENXONS LLC ("Vellora", "we", "us") collects, uses and shares your personal information when you visit vellora-official.com, place an order, or otherwise interact with us. We respect your privacy: we never sell or rent your personal information to third parties, and we only use your data to run the store and serve you.
Who we are
The data controller responsible for your personal information is:
GLENXONS LLC
120 Madeira Drive NE, Albuquerque, NM 87108, United States
Email: support@vellora-official.com
Information we collect
- Identity and contact details: name, delivery and billing address, email address, phone number — provided when you place an order, create an account or contact us.
- Order and payment information: the products you purchase and your payment method. Payments are processed securely by our payment providers (such as Shopify Payments, PayPal, Google Pay and Apple Pay); we never see or store your full card number.
- Device and usage data: IP address, browser type, time zone, pages viewed and how you interact with the site, collected automatically through cookies and similar technologies.
- Communications: messages you send us through the contact form, by email or by phone.
How we use your information
- To fulfil your orders (processing payments, arranging delivery, sending order confirmations and tracking updates) — necessary for the performance of our contract with you.
- To provide customer support and handle returns, refunds and complaints.
- To improve our website and products, including analytics on how the site is used — based on our legitimate interest in running and improving the store.
- To send marketing emails about our products and offers, only where you have opted in. You can unsubscribe at any time via the link in each email.
- To prevent fraud and comply with our legal obligations.
Cookies
We use cookies to keep your basket working, remember your preferences and understand how visitors use our site (analytics and, where you consent, advertising cookies). You can disable cookies in your browser settings, although this may limit some site functionality, such as the checkout.
Who we share your information with
- Shopify Inc., which powers our online store and hosts our website and customer data.
- Payment providers, to process your payment securely.
- Delivery carriers, to ship your order and provide tracking.
- Service providers such as analytics and marketing platforms (for example Google and Meta), strictly to operate and promote our store.
We share only what each provider needs to perform its service. We do not sell your personal information.
International transfers
We operate from the United States and use service providers located in the United States, Canada and the European Union. Where your data is transferred outside the United Kingdom, we rely on safeguards such as the providers' standard contractual clauses and equivalent protections.
Data retention
We keep your order information for as long as needed to fulfil your order, handle the guarantee period, and meet our legal, tax and accounting obligations. Marketing preferences are kept until you unsubscribe. You can request deletion of your data at any time (see below).
Your rights
If you are in the United Kingdom or the European Union, data protection law gives you the right to:
- access the personal information we hold about you;
- ask us to correct or delete your personal information;
- restrict or object to our processing of your personal information;
- receive a copy of your data in a portable format;
- withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at support@vellora-official.com. We will respond within one month. If you are in the UK and are unhappy with how we have handled your data, you also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).
Age
Our website is not intended for children. By using this site, you confirm that you are at least the age of majority in your country of residence.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The current version will always be published on this page with its effective date.
CONTACT US
Company name: GLENXONS LLC
Address: 120 Madeira Drive NE, Albuquerque, NM 87108, United States
Email: support@vellora-official.com
Contact form: https://vellora-official.com/pages/contact
Phone: +44 7400 753792
Customer service hours: Monday to Friday, 9:00 am - 5:00 pm (UK time)